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Terms and Conditions of Use

This is a translation of the Spanish Términos y condiciones de uso. If there is any discrepancy, the Spanish version prevails.

It is important to set out what you can expect from us when you use our services and what we expect from you. By subscribing to and using our platform, you accept these terms and conditions.

Weikos is cloud-based software (SaaS) developed by MAQUELAME, S.L., with registered address at Paseo Capa Negra 4, 28522 Rivas-Vaciamadrid, Madrid (Spain), and tax ID (CIF) B10981074 (hereinafter, “Weikos”). The company is registered in the Madrid Companies Register, Volume 43974, Folio 80, Sheet 775769, 1st Entry.

These Terms and Conditions govern access to and use of the Weikos platform, available at app.weikos.io and through our mobile apps for iOS and Android. Accessing the platform makes you a user and implies acceptance of these conditions and of our Privacy Policy.

Last updated: 13 November 2026.

Description of the service

Weikos is a platform designed to help cultural institutions, music ensembles and musicians manage the day-to-day running of their projects: the scheduling of activities, the people who take part in them, the materials used and the associated costs and income. It automates and organises the usual production, administration and management processes.

For the duration of the subscription, Weikos grants each user personal, revocable, non-transferable, non-exclusive access to the platform, limited to the purposes set out in these conditions.

Use of the platform

Users undertake to use the platform in accordance with these conditions and with applicable law. Inappropriate or unlawful use may lead to access being suspended or revoked and, where appropriate, to the matter being reported to the competent authorities.

In particular, users may not:

Access and security

Access credentials identify and authenticate users on the platform. Each user is responsible for keeping them confidential, not allowing third parties to use them, and logging out when they finish using the service.

If you have reason to believe that your credentials have been compromised or that your account has been accessed without authorisation, report it immediately to security@weikos.io.

Minimum age

To use the platform as a staff user of an institution, you must be over 18.

Musician users under 14 may only access the platform with the consent of the person holding parental authority or guardianship, in accordance with article 7 of Spanish Organic Law 3/2018. Where a minor accesses the platform in the context of an employment or collaboration relationship with a client institution, it is the institution’s responsibility to obtain and keep any necessary authorisations.

Plans, prices and payment

Weikos offers subscription plans for institutions that manage orchestras, choirs and other music ensembles. The price depends on the number of musicians, the size of the staff team and any collaboration agreements in force with sector associations.

If you would like a tailored quote, you can write to us at info@weikos.io or use the contact form.

The subscription has a minimum term of one year, and payment can be made by:

The service will be enabled once payment has been received.

Subscription renewal

The subscription renews automatically for annual periods unless the institution gives notice to the contrary at least 30 calendar days before the renewal date, by writing to admin@weikos.io.

Weikos will notify the institution of the upcoming renewal and, where applicable, of any change to the applicable price, sufficiently in advance for the institution to decide whether it wishes to continue.

Non-payment

If payment has not been received 30 days after an invoice falls due, Weikos may apply the late-payment interest provided for in Spanish Law 3/2004 on combating late payment in commercial transactions, equal to the European Central Bank reference rate plus eight percentage points.

In addition, Weikos may suspend platform access for the users of the debtor institution, after giving notice, without prejudice to its right to claim the amounts owed.

Data protection and confidentiality

Both the user and Weikos undertake to comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights.

With regard to the data that client institutions manage through the platform, Weikos acts as a data processor and processes it only in accordance with their documented instructions, under the terms of the data processing agreement signed with each institution and article 28 of the GDPR.

You can find full details of the processing, including the providers involved and your rights, in our Privacy Policy.

Weikos undertakes to keep confidential any information that users enter or share through the platform and that is not in the public domain. This obligation continues after the contractual relationship ends.

Users likewise undertake to keep confidential any information they access through their use of the platform and that is not theirs to disclose, in particular information relating to third-party data, financial terms, and the institution’s projects and strategies.

Return and deletion of data when the contract ends

The client institution can export the information it has entered into the platform at any time.

Once the subscription ends, Weikos will keep the data for 30 calendar days so that it can be recovered or exported. After that period, the data will be securely deleted, except for any data that must be kept to meet legal obligations.

Intellectual and industrial property

Weikos is the exclusive owner of all intellectual and industrial property rights over the platform, its apps and its database structures, as well as their updates, improvements, adaptations and new versions. Use of the platform does not give the user any ownership rights.

The information that the institution or its users enter into the platform remains theirs. Weikos acquires no rights over it beyond those needed to provide the service.

Reproducing, modifying, distributing, decompiling, disassembling or reverse engineering the platform or any of its components is prohibited.

If you send us suggestions or proposals for improvement, we understand that you authorise us to incorporate them into the development of the platform without this giving rise to any obligation of compensation. You may expressly tell us otherwise when sending them.

Weikos may include the name and logo of the client institution in its public client lists and promotional materials unless the institution objects in writing.

Service availability

Weikos works to maintain 99.9% service availability on an annual basis, excluding scheduled maintenance windows, which will be announced in advance whenever possible.

Liability

Users shall be liable to Weikos for damage arising from any breach of these conditions attributable to them.

Weikos shall not be liable for damage caused to the user’s equipment by viruses present in their own system, by a malfunctioning browser or by the use of outdated versions.

To the extent permitted by applicable law, Weikos shall not be liable for loss of profit, loss of business opportunities, or indirect or reputational damage. The total liability of Weikos for breach of these conditions shall not exceed the amount paid by the institution in the twelve months before the event giving rise to the claim.

These limitations do not apply to damage caused by wilful misconduct or gross negligence on the part of Weikos, nor to cases where the law does not allow liability to be limited.

Third-party services and integrations

The platform allows data to be exchanged with third-party applications through integrations. These integrations are provided under the sole responsibility of their respective providers and are not services provided by Weikos.

Unless expressly stated in the offer, the scope, price and conditions of each integration are governed by the terms and privacy policy of the relevant provider. We recommend reviewing them before enabling an integration.

Term and cancellation

These Terms and Conditions apply indefinitely from their acceptance. Each update takes effect from its publication on this page.

To end the subscription, the account holder must give written notice to admin@weikos.io at least 30 calendar days before the renewal date.

In the event of early cancellation, the unused part of the annual period will not be refunded unless the cancellation results from a breach attributable to Weikos.

Changes to these conditions

Weikos may modify these Terms and Conditions to adapt them to regulatory, technical or service changes. Where changes are substantial, users will be informed reasonably in advance. If you do not agree with them, you may stop using the platform and cancel the subscription under the terms set out in the previous section.

Contact

You can write to us through the contact form or at the following addresses, depending on the matter:

Applicable law and jurisdiction

These conditions are governed by and interpreted in accordance with Spanish law.

For any dispute arising from the use of the platform or the contracting of the services, the parties submit to the Courts and Tribunals of the city of Madrid. Where the user is a consumer, the courts that legally correspond to them shall have jurisdiction.